Billing and subscription for your Metadata account are handled by the Metadata team — there is no self-service billing page or payment portal in the app. Your plan (the products and capabilities your account includes), contract term, renewal date, and ad-spend limit are set on your contract.
For anything billing-related — getting a copy of an invoice, confirming your renewal date, understanding what your plan includes, updating payment details, or changing your plan — email support@metadata.io and the team will help. Billing is tied to your account, not your individual login, so all members of an account share one subscription.
FAQ
How do I check my billing information?
Email support@metadata.io — there's no in-app billing page. Include your account name and the team will pull your invoices, plan, and renewal date.
I have questions about my Metadata subscription specifically — who do I contact?
support@metadata.io for invoices, payments, renewal, and plan questions.
Is there a self-serve portal to pay or download invoices?
No. Billing is handled over email via support@metadata.io.
Can I see how many seats/users my plan allows?
There's no user-seat cap — add team members under Settings → Members.
Tips
- Include your account name in any billing email — billing is account-scoped.
- Send billing questions to support@metadata.io rather than searching for an in-app page.
- If you see a past-due notice in the app, email support@metadata.io promptly to avoid interruption.