Help Center / Reports / Troubleshooting

Missing Data in Website Engagement Reports

Symptom

You are not seeing the data you expect in these sections:

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Issue

GA4 is placing a threshold on your data which prevents it from appearing in Metadata.

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Note: We don't outline the exact steps for getting to the warning in GA4 since it's multi-step and varies from environment to environment. However, if you're versed in GA4, then you can use the Explore functionality to run a report showing all Metadata landing pages with UTMs. If the metadata_cid UTM isn't appearing and the threshold warning displays then the resolution below may help. 

Resolution

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In GA4:

Go to Admin > Reporting Identity

Click show all.

Change to Device-based.