Get help with MetadataONE
On this page
Report a problem, send feedback or ask a question from inside MetadataONE, then follow what happens to it in Settings.
Send a report from any page
- Click the round help button in the bottom-right corner. Help & support opens.
- Pick Bug, Feedback or Question.
- Enter a Short summary and describe what happened and what you expected.
- Check the screenshots. MetadataONE captures the page you're on when the panel opens. Click the + tile to add more images, up to 5 screenshots in total (6 MB each), or click the × on one to remove it.
- Click Send report.
The report also includes the page address, your account name, the app version and recent errors, so you don't need to add them. When it's sent, you see Thanks — we got it. Click Report something else to send another.
Give feedback on a chat reply
- Click the thumbs-down on the reply.
- In Give negative feedback, pick the type of issue, such as Not factually correct or Did not fully follow my request, and add details. Both are optional.
- Click Submit.
Submitting sends the whole conversation to Metadata.
Check the status of your feedback
Go to Settings > Feedback. Your feedback lists your reports and thumbs-down replies, each with a status:
| Status | Meaning |
|---|---|
| Received | We got it and will take a look. |
| Team is checking | Our team is looking into it. |
| Fixed | A fix is live, with the date it went live. |
If an item came from a chat, click Open conversation to go back to it.
Help articles
Browse the MetadataONE articles at help.metadata.io. Start with Getting started with MetadataONE and What's in the MetadataONE beta.
Email support
Email support@metadata.io for product help or billing. Include your account name, what happened, and screenshots. See How to contact support.