Help Center / Integrations / Troubleshooting

Why did my campaigns stop sync'ing?

Typically, this happens when the account used to establish the connection with the ad channel no longer has the permissions required for Metadata to sync the campaigns.

Fix this issue by disconnecting / re-connecting the affected ad channel.

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Step-by-step instructions for connecting each channel:

If this doesn't resolve your issue, please contact support@metadata.io