Metadata Help Center

How MetadataONE works

Updated Oct 23, 2026
On this page

In MetadataONE you get work done by asking your AI team. The team plans, builds and reports on your campaigns, and the pages in the left rail show you the results.

Talk to your team

Click Talk to your agent at the bottom of the left rail. The chat opens beside the page you're on. Mei, your Head of Strategy, answers first and brings in the teammate each job needs.

NameRoleAsk for…
MeiHead of StrategyCampaign plans and drafts, custom audiences, lead forms, custom reports and research. Start here for anything.
ZoeCreative DirectorImage creatives and video ads
EvaOffers & Promotions LeadLanding pages
AnnCampaign ManagerFinding, pausing and resuming campaigns
TomAnalytics DirectorPerformance, pipeline and leads reports, file exports, and the Optimizer's budget changes
RajOperations LeadIntegrations and your landing page address

Max, the Audience Lead, also appears in the team list but isn't active in the beta. Ask Mei for audiences.

Campaigns are built as drafts. You review them and launch them yourself in the Campaign Builder. See Build and launch a campaign and Work with your AI team in chat.

The left rail

The account menu

Click your account name at the bottom of the rail. The menu shows your name, email, role and credit balance, and these options:

  • SaaS Platform: switch to Metadata Classic. Shown only if your account has both products.
  • Settings: your agents, how long Mei waits for answers, landing page URL, notifications, Optimizer, fiscal year, members and billing.
  • Agent instructions: opens Settings on the instructions for your agents. See Customize your agents and notifications.
  • Integrations: connect ad channels, your CRM and marketing tools. See Connect your integrations.
  • Sign out

Search and commands

Press ⌘K (Mac) or Ctrl+K (Windows) from any page. Search your campaigns, creatives and chats, jump to a page, or hand a task to your team, such as Build an audience or Check my performance.

Review before you act

The reminder "AI can make mistakes. Review before asking AI to act on your behalf." appears in the app. Check plans, budgets and creative before you approve or launch.

Note: MetadataONE is in beta. See What's in the MetadataONE beta.